Effective Date: January 1, 2026
This Privacy Policy describes how 99piso ("Company," "we," "us," or "our") collects, uses, stores, protects, and discloses personal information obtained from users ("Players," "you," or "your") of the 99piso online gaming platform located at https://99piso.cam. We are committed to protecting the privacy and security of Filipino players who entrust us with their personal data. This Privacy Policy applies to all services, games, promotions, and features offered through the 99piso Platform and should be read in conjunction with our Terms and Conditions.
By creating an account, accessing the Platform, or using any 99piso services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of the 99piso Platform and refrain from providing any personal information to us. We reserve the right to modify this Privacy Policy at any time, and continued use of the Platform following such modifications constitutes acceptance of the updated Privacy Policy.
1. Information We Collect
99piso collects various types of personal information from Filipino players to provide gaming services, process transactions, verify identity, comply with legal obligations, and improve the overall user experience on our Platform. The information we collect falls into several categories as described below.
Types of Personal Information Collected
When you create a 99piso account, we collect your legal name, date of birth, email address, mobile phone number, residential address, and username. This information is necessary to establish your account, verify you meet age requirements (21+ years), and communicate with you regarding your account and gaming activities.
To comply with anti-money laundering regulations and prevent fraud, we may collect copies of government-issued identification documents such as Philippine passport, driver's license, UMID, postal ID, or other valid identification. We may also request proof of address documents including utility bills, bank statements, or barangay certificates.
We collect information related to deposits and withdrawals including payment method details (GCash mobile number, PayMaya account, bank account information for BPI, BDO, Metrobank, UnionBank transfers), transaction amounts, transaction dates and times, and payment processor transaction IDs. We do not store complete credit card numbers or CVV codes on our servers.
We automatically collect data about your gaming activities on the 99piso Platform including games played, bet amounts and frequencies, win and loss records, bonus participation and wagering progress, jackpot entries, and overall gaming patterns. This information helps us detect unusual activities, prevent fraud, and personalize your gaming experience.
When you access 99piso, we automatically collect technical data including IP address, device type and operating system, browser type and version, screen resolution, language preferences, time zone settings, and referring website URLs. We use cookies and similar tracking technologies to collect this information and improve Platform functionality.
We retain records of all communications between you and 99piso customer support, including live chat transcripts, email correspondence, and phone call recordings (where applicable and with your consent). This information helps us resolve issues, improve customer service quality, and maintain records for dispute resolution purposes.
2. How We Use Your Information
99piso uses the personal information collected from Filipino players for various legitimate business purposes related to providing, improving, and securing our gaming services. We are committed to using your data responsibly and only for purposes that align with your reasonable expectations as a player on our Platform.
Primary Uses of Personal Information
Account Management: We use your registration information to create and maintain your 99piso account, authenticate your identity when you login, process password reset requests, and manage your account settings and preferences.
Transaction Processing: Your financial information enables us to process deposits to your gaming account, execute withdrawal requests, verify payment method ownership, prevent fraudulent transactions, and maintain accurate financial records for both your benefit and regulatory compliance.
Age Verification and Regulatory Compliance: We use your date of birth and identity documents to verify that you meet the minimum age requirement of 21 years to participate in online gaming activities through 99piso. We also use your information to comply with anti-money laundering regulations, gaming licensing requirements, and other legal obligations applicable to online gaming operators serving Filipino players.
Customer Support and Communication: We use your contact information to respond to your inquiries, resolve technical issues or disputes, send important account notifications regarding security alerts or policy updates, and communicate promotional offers that may interest you (with your consent).
Fraud Prevention and Security: We analyze gaming patterns, transaction data, IP addresses, and device information to detect suspicious activities, prevent fraudulent account access, identify bonus abuse or Terms violations, and maintain the overall security and integrity of the 99piso Platform for all Filipino players.
Platform Improvement and Personalization: We use aggregated and anonymized data to analyze gaming preferences, optimize Platform performance, develop new features and games, personalize your gaming experience with relevant game recommendations, and improve customer service quality based on support interaction analysis.
3. Information Sharing and Disclosure
99piso respects the confidentiality of your personal information and does not sell, rent, or trade your data to third parties for their marketing purposes. However, we may share your information with certain trusted third parties and under specific circumstances as described below, always ensuring appropriate safeguards are in place to protect your privacy.
3.1 Service Providers and Business Partners: We share personal information with third-party service providers who assist us in operating the 99piso Platform and delivering services to Filipino players. These service providers include payment processors (GCash, PayMaya, banks, and payment gateways), game content providers who supply slots, live dealer games, and fishing games, identity verification services that assist with KYC (Know Your Customer) compliance, cloud hosting and data storage providers, customer support platforms, and marketing and analytics services. All service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it to perform services on behalf of 99piso.
3.2 Legal and Regulatory Obligations: We may disclose your personal information when required by law or in good faith belief that such disclosure is necessary to comply with legal processes, respond to lawful requests from government authorities or law enforcement agencies, enforce our Terms and Conditions and other policies, protect the rights, property, or safety of 99piso, our players, or the public, or investigate and prevent fraudulent, illegal, or harmful activities.
3.3 Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving 99piso, your personal information may be transferred to the acquiring entity or successor organization. We will notify affected Filipino players of any such transfer and any choices you may have regarding your information.
3.4 Consent-Based Sharing: With your explicit consent, we may share your information with third parties for specific purposes such as participating in tournaments or promotions sponsored by partners, receiving special offers from affiliated gaming brands, or enabling social features that allow interaction with other players.
4. Data Security and Protection
Our Security Commitment
99piso employs industry-standard security measures to protect the personal information of Filipino players from unauthorized access, alteration, disclosure, or destruction. We understand that the security of your data is fundamental to maintaining your trust in our Platform.
4.1 Technical Security Measures: We implement robust technical safeguards including 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, encrypted storage of sensitive information such as passwords and financial data, secure firewalls and intrusion detection systems to prevent unauthorized access, regular security audits and vulnerability assessments conducted by independent security experts, and multi-factor authentication options to enhance account security beyond passwords alone.
4.2 Organizational Security Practices: 99piso maintains strict internal policies governing data access and handling. Personal information is accessible only to authorized personnel who require it to perform their job responsibilities, and all employees undergo security training and are bound by confidentiality obligations. We maintain detailed access logs, conduct regular reviews of data access patterns, and implement strict protocols for responding to security incidents or data breaches.
4.3 Data Breach Response: In the unlikely event of a security breach that compromises your personal information, 99piso will promptly investigate the incident, take immediate steps to mitigate any harm and prevent further unauthorized access, notify affected Filipino players in accordance with applicable data protection laws, and cooperate with relevant authorities as required by law. We will provide clear information about the nature of the breach, the types of information affected, and steps you can take to protect yourself.
4.4 Your Role in Security: While we implement comprehensive security measures, you also play a crucial role in protecting your 99piso account. We recommend that you create strong, unique passwords combining letters, numbers, and special characters, never share your account credentials with anyone, enable multi-factor authentication if available, regularly monitor your account activity for unauthorized transactions, use secure internet connections and avoid public Wi-Fi for gaming activities, and keep your device's operating system and security software updated.
5. Cookies and Tracking Technologies
99piso uses cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content. Understanding how these technologies work and what choices you have regarding them is important for informed consent.
5.1 Types of Cookies We Use: Essential cookies are necessary for the 99piso Platform to function properly, enabling core features such as account login, security authentication, and maintaining your session as you navigate between pages. Performance cookies collect information about how Filipino players use our Platform, which pages are most visited, and any error messages encountered, helping us optimize Platform performance and user experience. Functionality cookies remember your preferences such as language settings, preferred game filters, and display options to provide a more personalized experience. Targeting cookies may be used to deliver relevant promotional content based on your gaming interests and activities, though you can opt out of these through your account settings.
5.2 Managing Cookie Preferences: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, please note that disabling essential cookies may impair certain Platform functionalities and prevent you from accessing some features of the 99piso gaming experience. You can manage cookie preferences for non-essential cookies through your account settings or browser controls.
6. Data Retention
99piso retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods vary based on the type of information and the purposes for which it was collected.
6.1 Active Account Data: While your 99piso account remains active, we retain all associated personal information including registration details, transaction history, gaming activity records, and communications. This enables us to provide continuous service, maintain accurate financial records, and support your gaming activities on the Platform.
6.2 Closed Account Data: When you close your 99piso account, we will retain certain information as required by applicable laws and regulations governing online gaming operations in the Philippines. This typically includes identity verification documents, financial transaction records, and anti-money laundering compliance data, which must be retained for a minimum of five (5) years from account closure or the last transaction, whichever is later. After the required retention period expires, we will securely delete or anonymize your personal information.
6.3 Anonymized Data: We may retain anonymized and aggregated data indefinitely for statistical analysis, research, and Platform improvement purposes. This data cannot be used to identify individual Filipino players and does not constitute personal information under this Privacy Policy.
7. Your Privacy Rights
As a Filipino player using the 99piso Platform, you have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them, subject to legal limitations and our legitimate business interests.
Your Data Rights Include
- Right to Access: You have the right to request confirmation of what personal information we hold about you and obtain a copy of that information. We will provide this information in a clear and understandable format.
- Right to Correction: If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction or updating of that information through your account settings or by contacting customer support.
- Right to Deletion: You may request deletion of your personal information, subject to certain exceptions such as legal obligations to retain financial transaction records, ongoing disputes or investigations, and information necessary to enforce our Terms and Conditions.
- Right to Restrict Processing: You may request that we limit how we use your personal information in certain circumstances, such as while disputing the accuracy of information or objecting to our processing activities.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to request that we transfer this information to another service provider where technically feasible.
- Right to Object: You may object to our processing of your personal information for certain purposes, including direct marketing communications. We will honor such objections unless we have compelling legitimate grounds to continue processing.
- Right to Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing conducted before withdrawal.
To exercise any of these rights, please contact 99piso customer support with your request. We will respond within a reasonable timeframe, typically within 30 days, and may require additional information to verify your identity before fulfilling certain requests to protect against unauthorized access to your data.
8. Children's Privacy
The 99piso Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected information from someone under 21, we will take immediate steps to delete that information and terminate the associated account. Parents or guardians who believe their child has provided personal information to 99piso should contact us immediately so we can take appropriate action.
9. International Data Transfers
The 99piso Platform primarily serves Filipino players, and your personal information is stored on servers located in secure data centers. However, some of our service providers and business partners may be located outside the Philippines, which may result in your information being transferred to, stored in, or processed in other jurisdictions. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
10. Third-Party Links and Services
The 99piso Platform may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy applies only to information collected by 99piso through our Platform. We are not responsible for the privacy practices of third-party sites, and we encourage you to review the privacy policies of any third-party services before providing them with your personal information. Your interactions with third-party services are governed by their own privacy policies, not this one.
11. Updates to This Privacy Policy
99piso reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify Filipino players through email, Platform notifications, or prominent notices on our website. The "Effective Date" at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the 99piso Platform after changes to this Privacy Policy constitutes acceptance of the updated terms.
SSL Encryption
All data transmitted between your device and 99piso servers is protected by 256-bit SSL encryption, the same security standard used by major Philippine banks.
Data Privacy Compliance
99piso adheres to international data protection standards and Philippine privacy laws, ensuring your personal information is handled responsibly and legally.
Identity Verification
Our KYC procedures protect both you and the 99piso community by verifying player identities and preventing fraud, underage gaming, and money laundering.
No Data Selling
99piso never sells, rents, or trades your personal information to third parties for marketing purposes. Your data is used solely to provide gaming services.
Privacy Questions or Concerns?
If you have questions about this Privacy Policy, how 99piso collects and uses your personal information, or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Live Chat: Available 24/7 through the 99piso Platform
Response Time: We aim to respond to privacy inquiries within 48 hours
For urgent privacy or security concerns, please mark your communication as "Privacy Urgent" to receive priority attention from our data protection team.
Your Privacy is Protected at 99piso
Join thousands of Filipino players who trust 99piso with their personal information. We're committed to transparency, security, and responsible data handling.